The Edgbaston Priory Club

Training
NVQs in Administration, Customer Service and Management

Number of employees trained
6

The company’s line of business
The Edgbaston Priory Club is a members’ only sports club, boasting world class facilities, including 29 tennis courts, 10 squash courts, indoor and outdoor swimming pools, a superbly equipped gym, sauna, steam room, solarium, formal restaurant, lounge bar and more.

The training package
Bournville College trained six members of staff at the Edgbaston Priory Club in Customer Service, Administration and Management NVQs. These courses were partly funded by external sources, allowing the company to make savings on the training budget. The training was delivered at the company’s premises to suit everyone’s shift patterns. The trainees were not required to attend college.

Business / Personal Improvement
‘I completed my NVQ Level 3 in Customer Service with Bournville College last year and I really enjoyed it. You have to put the work in but the course is very relevant and it reiterates all cusomer service principles that you should be aware of. My assessor was absolutely brilliant, she was always there for me. I would definitely recommend both the course and the College.’
Lynn Phillips, Deputy Reception Manager, NVQ Level 3 in Customer Service

‘I started my career in the leisure industry straight after leaving university where I did a degree in video production. I chose to do my NVQ in Management because I didn’t have any qualifications relevant to my job. I’m enjoying the course and I’m learning a lot about staffing issues, motivation and other areas of management which are important in my job. I would recommend this course to anyone in a similar job role.’
Philippa Hughes, Reception Manager, NVQ Level 3 in Management

For more information on Business Development Training at Bournville College call 0121 477 1400 or email bdt@bournville.ac.uk